peppol

Peppol Support & Incident Reporting

This page is the official Abzer contact point for reporting Peppol-related support issues and incidents, including service disruptions, message delivery failures, and interoperability concerns across the Peppol Network.

Official Support Contact

Incident Reporting

SLA-Based Response

For urgent incidents: please email openpeppol@abzer.com and call +971 50 818 5200 (Critical incidents 24×7).

Security issues: abzer.com/security • Service notifications: status.abzer.com

Peppol service onboarding and activation are currently in progress. This page serves as the official support contact point for setup queries and incident reporting upon service activation.

Support Contact

Peppol Support Incident Reporting Interoperability

Email: openpeppol@abzer.com

Telephone: +971 50 818 5200

Support hours: Critical incidents 24×7; general support Mon–Fri, 9:00–18:00 (GST)

For delivery issues, include both sender and receiver Participant IDs.

Submit Incident Email Support View Status

Supported Issue Types

Message delivery failures / acknowledgements not received
Endpoint connectivity issues (sender/receiver)
Document validation errors (Peppol BIS compliance)
Operational incidents impacting Peppol services
Interoperability coordination with other Service Providers

Note: Abzer facilitates transmission/receipt across the Peppol Network. Business content accuracy remains the responsibility of the sending party.

Submit an Incident (Recommended)

This form prepares a structured email to openpeppol@abzer.com. Attachments cannot be auto-included; please attach files manually in your email client.

Company Name *

Contact Person *

Email *

Phone

Priority *

Issue Type *

Sender Peppol Participant ID *

Format example: scheme:identifier

Receiver Peppol Participant ID

Message / Document Reference ID

Date & Time of Issue (with timezone) *

Short Summary *

Detailed Description *

Impact

Attachments (optional)

Note: attachments cannot be auto-included; please attach files when your email client opens.

Email Support Security

Security incidents should be reported to security@abzer.com (or abzer.com/security).

Disclaimer: Abzer operates as a Peppol Service Provider facilitating the exchange of electronic documents across the Peppol Network. Delivery may depend on interoperability with third-party Service Providers and external endpoints.